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Matthew Stephens
Managing Director
eHotelier

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

Contact Details:

Company:

eHotelier

Location:

Australia

LinkedIn:

Connect

Website:

https://ehotelier.com

ARTICLES

How porters shape exceptional guest experiences

As a hotel manager, I’ve seen firsthand how the smallest details can make the biggest impact. One of the most overlooked yet powerful roles in hospitality is the porter. They’re...
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Raise Housekeeping Standards with eHotelier Certification

In hospitality, the guest experience begins and ends with housekeeping. Cleanliness, attention to detail, and consistency are non-negotiable. Yet too often, housekeeping teams are undertrained, undervalued, and misaligned across properties....
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Elevating guest experience through operational excellence

As a hotel manager with years of experience in luxury hospitality, I’ve learned that exceptional guest experiences don’t happen by accident—they’re the result of well-designed systems, proactive service delivery, and...
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Elevate Guest Experience with Accommodation Leadership

In hospitality, flawless guest experiences don’t happen by chance—they’re the result of expert coordination and strong leadership. Whether you're an individual aiming to step into a senior role or a...
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PODCASTS

Tammy Pahel profile image

The latest trends and developments in spa and wellness management, with Tammy Pahel

In this episode, we explore the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness...
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How resorts can protect the worlds oceans with Theresa van Greunen

Celebrating World Ocean Month with Theresa van Greunen from Aqua-Aston Hospitality and the ways in which they are integrating expertise in local destinations while holding community and environmental stewardship as...
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WEBINARS

trust

Rebuilding traveler trust and optimising revenue during COVID recovery

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Confronting the COVID-19 challenge webinar with Cendyn

Confronting the COVID-19 challenge

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Bringing order to chaos

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