Matthew Stephens - Insights

Matthew Stephens

Managing Director

eHotelier

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

Contact Details:

Company:

eHotelier

Location:

Australia

LinkedIn:

Connect

Website:

https://ehotelier.com

ARTICLES

The Hotel Process That Protects Every Dollar You Earn

The Hotel Process That Protects Every Dollar You Earn In hospitality, a great deal of attention is given to guest experience, service standards, revenue growth, and operational efficiency. Yet one…

Present With Confidence and Influence

The Hospitality Skill That Opens More Doors Than You Think In hospitality, we spend a great deal of time talking about operations, guest experience, commercial performance, and leadership. Yet one…

Why Payment Security Is Everyone’s Responsibility

Protecting Revenue Starts With Protecting Payment Data Most hospitality leaders think about guest satisfaction, service delivery, and revenue performance every day. Yet one of the greatest risks facing hotels today…

Design Menus That Drive Revenue and Guest Loyalty

The Most Profitable Menus Are Designed, Not Discovered Ask any experienced hotel food and beverage leader where profitability begins, and most will point to purchasing, labor costs, or revenue management….

PODCASTS

The boom and new crisis in the hotel industry

We reflect on the impact of the pandemic, how it has led us to where we are today and the new crisis facing the hotel industry in the future with…

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How to use forward-looking demand data in revenue management

Changing guest booking patterns as well as external influences such as border closures are resulting in historical data not being the most reliable basis for revenue management in the future.

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