Matthew Stephens
Managing Director
eHotelier

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

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Australia

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ARTICLES

Clean, Crisp, and On Time: Elevating Hotel Laundry Service

In hospitality, every detail matters. From the scent of the lobby to the crispness of a pillowcase, guests notice everything. And one of the most overlooked yet impactful areas of...

Certify your hotel operations expertise with Baseline

In today’s competitive hospitality landscape, operational excellence isn’t a luxury—it’s a necessity. Whether you're an individual professional looking to validate your expertise or a hotel group striving for consistency across...

Lost and Found: Elevating Guest Trust Through Smart Systems

In hospitality, trust is currency. Guests entrust us not only with their comfort but also with their belongings. And when something goes missing, how we respond can make or break...

Certify Front Office Excellence with eHotelier Baseline

In hospitality, your front office team is your brand’s first impression—and often its lasting one. Whether you're a hotel group striving for consistency or an individual aiming to elevate your career, the eHotelier Baseline...

PODCASTS

Tammy Pahel profile image

The latest trends and developments in spa and wellness management, with Tammy Pahel

In this episode, we explore the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness...

How resorts can protect the worlds oceans with Theresa van Greunen

Celebrating World Ocean Month with Theresa van Greunen from Aqua-Aston Hospitality and the ways in which they are integrating expertise in local destinations while holding community and environmental stewardship as...

WEBINARS

trust

Rebuilding traveler trust and optimising revenue during COVID recovery

Confronting the COVID-19 challenge webinar with Cendyn

Confronting the COVID-19 challenge

Bringing order to chaos