Insights

The art of upselling

A new study looks at whether online upselling complements or replaces in-person strategies such as front-desk upselling. The findings generate crucial insights for hotels in volatile and challenging times, while also providing an upselling model for the industry that considers the complexities of today’s multifaceted ecommerce environment.

art of upselling
Insights

How to use upselling to support your hotel’s green initiatives

On top of its financial benefits, upselling gives hotels a chance to personalise the stay experience and connect with travellers over shared values. One value that unites many people today is the desire to minimise one’s environmental impact and embrace a greener lifestyle. 

green initiatives
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