When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.
The healing power of trust
In multicultural environments with a vast chasm in pay grades between local and overseas employees, it can be challenging to develop and maintain local employees’ trust in their expatriate superiors – and even in the organisation as a whole.
As international travel surges you need to maximize OTA visibility
To understand why content is a leading determinant for hotel selections in this post-pandemic environment, we look at how dramatically customer behavior and hotel operations have changed since March 2020, and then shed some light on the forces that will drive revenues from international arrivals in the next few business cycles.
Rebuilding traveler trust and optimising revenue during COVID recovery
Upcoming webinar on May 26 to focus on building confidence and trust among guests in the post-pandemic travel period. Led by experts from Cendyn, GuestRevu, and eHotelier – sign up today!
Trust and innovation key to hospitality industry strength post Covid-19
Here are some of the shifting travel trends to expect in the near future and, importantly, how hotels can be prepared for them.
What leaders can do to build and sustain trust in their hotel teams
If we are able to foster a strong culture of trust at the workplace we can increase productivity, enhance employee morale and efficiency of teams, while reducing the time to make key decisions and curb conflict at individual, departmental and interdepartmental levels.
More trust could increase profit
Strong trust and culture increase productivity, well-being and retention and this equals profit.
A culture of trust and how to create it
A culture of trust creates a culture of success. Are you an empathetic manager who associates trust to come to with workplace issues that may be sensitive in nature? @NHGHotels
