Steve DiGioia

About Steve DiGioia:

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been voted a 6-time “World’s Top 30 Customer Service Professional” by Global and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites.

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successful teams

3 reasons why successful teams earn your trust

When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.