With advancements and trends in the hospitality industry constantly evolving it’s essential for the hotelier of today to keep their fingers on the pulse, particularly with technology. A wealth of information now sits at guests finger tips, changing the expectations of what their travel experience should be and what makes it memorable. We talk with Frank Trampert, Managing Director & Chief Commercial Officer – Sabre Hospitality Asia Pacific, to see what more hoteliers can be doing to address these challenges.
The Hotel Electronic Distribution Network Association (HEDNA) has joined a partnership with Hospitality Technology Next Generation (HTNG) and The OpenTravel Alliance, to advance distribution technology in the hospitality industry.
Analytics can drive a hotel’s revenue performance, but too often important information can be lost as a result of the grouping process used by many RMs.
How can hoteliers use some of the learning in success stories such as Uber and Grab and apply them to our hospitality ecosystem to make us better? The answer lies in ease of use for the consumer, from booking to checkout.
It may seem counter-intuitive, but effective chatbot implementation within hotels can create a more personal and seamless experience for each visitor, without stealing precious time from your employees. This small perk can help staff improve customer experience in other areas where bots can’t be used.
New research provides some valuable insight into how hotels can leverage the guests changing expectations with more personalized experiences and offerings.
CWT, the B2B4E travel management platform, today announced the appointment of David Zimmer as Head of Channel Evolution.
Nor1 announced the appointment of Kevin Lockert to Senior Vice President of Business Development to their executive team.
loveholidays, one of the fastest growing travel agencies in the UK, has signed a new agreement withExpedia Partner Solutions (EPS), the B2B brand of Expedia Group that powers the business of travel companies, to offer travelers a broader range of properties, destinations and holiday types