Without data mining, valuable insights about customers’ characteristics and purchase patterns may remain largely untapped. Success or failure often depends not only on how well you are able to collect data but also on how well you are able to convert it into knowledge that will help you better manage your business.
New app by Qooco promises to improve service staff upselling skills
Qooco Upsell teaches users techniques on how to upsell to guests, be they at the Front Desk, Spa or Restaurant.
Lifestyle hotels stand out due to innovative design concepts
Here are some of the design concepts and technologies that hotel guests can expect from future lifestyle hotels.
Seven trends in Asia Pacific corporate travel management
Sabre Corporate Travel Practices Survey 2015 points to a very different client-servicing and content model emerging, enabled by innovation in corporate travel technology.
Botlrs roll out to select Aloft Hotels across the USA
While a second robotic butlers takes duty at Aloft SIlicon Valley, the first will move to do work stints at Aloft Miami South Beach and Aloft Manhattan Downtown.
IHG tests delivery robot at Crowne Plaza San Jose-Silicon Valley
Dash is designed to travel at a human walking pace and can independently navigate between floors, even calling the hotel elevator using a special Wi-Fi connection.
AccorHotels in Australia achieves 100 per cent sign up for fast commission service
Its FASTcom automatic commission payment system is designed to show support for AccorHotel’s travel agent partners through prompt commission payment.
Hilton introduces Digital Key to enhance HHonors app
New keyless entry empowers guests to further customize their travel experience from their smartphone.
Mobile milestones your hotel must meet
Hoteliers who want to stay competitive, both now and in the future, should adopt these three mobile milestones—or risk falling behind.
Tips for reaching Generation Z: the near-future group with big hospitality muscle
Hoteliers, it’s time to get your campaigns in a row, because this determined generation is the future of travel.
