A Sabre study shows that technology and data hold the key to elusive guest loyalty and hoteliers who use it to elevate the customer experience will ultimately generate loyalty that drives revenue.
Bartech’s BarTouch maximizes manual minibar management efficiency at W South Beach
Luxury boutique Miami property streamlines tracking of guest minibar consumption and enhances staff efficiency
Marco Polo launches new ‘Elite’ digital membership programme
The digital membership programme allows members to redeem benefits by using e-certificates via their mobile phone or tablets, with platforms for both iOS and Android users.
How personal is your hotel’s mobile strategy?
Hotels are at risk with innovation in consumer technology giving with one hand and taking away with the other, but a relevant, personalised mobile app can help hoteliers reconnect with their customers.
Business travel spending in China continues to grow as country settles into a ‘new normal’
The 2015 China Business Travel Survey by CITS American Express Global Business Travel indicates an increase of results-driven business travel spending and a further reliance on technology.
Four Seasons launches dedicated Chinese app tailored to the Chinese luxury traveller
The stand-alone app connects travellers to hotel services and local recommendations throughout China as well as at selected international destinations.
Holiday Inn Express introduces all-breakfast emoji keyboard
New BREAKFA-mojis merge technology and art to make the breakfast more fun and more social.
Marriott enhancement on Meeting Services app simplifies billing
Designed based on meeting planner feedback, the billing enhancement gives planners the ability to customize their billing and respond to charges instantly and discretely through the app.
Marriott’s Mobile Requests expands globally, adds four more brands
The two-way chat feature on Marriott Mobile app enables guests to customize their stay anywhere, anytime – and, in five languages.
Jumeirah Group collaborates with Google to launch 360° video platform
Jumeirah Inside is a virtual platform comprising 360° video and photography that enables users to make hotel bookings, access never-before-seen footage, discover hidden treasures and share them with the world.
