A new report by SiteMinder reveals the five stages ahead for accommodation providers until their booking cycle resets into a different normal.
Study finds meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction.
New research reveals the emotional journey that tourists go on when they disconnect from technology and social media while travelling.
As the hospitality industry recognizes the first Hospitality Apprenticeship Week, Hilton is celebrating its centenary year with a record number of apprentices employed across its hotels and corporate offices in the UK.
Around 20 percent of online hotel customer reviews may be unreliable or fake, according to Dr Markus Schuckert and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University.
The Amadeus report unveils six categories of “Traveler Tribes” that are set to emerge or grow based around traveler desires, needs and behaviors instead of traditional demographics such as gender or age.