Independent hoteliers running on the Maestro property-management system can now leverage Robotic Process Automation and virtual robots.
“Service Robots” come with a variety of ethical questions regarding their use. Research in this field can help to find the win-win balance where companies reduce their costs, adapt employee activities and give customers added value with the right use of robot technology.
A new study provides fascinating insights into how the pandemic has changed tourists’ preferences and offers recommendations for hotels on taking the next step towards technology-driven service delivery.
The largest resort in the Florida Keys has an unexpected addition to its workforce.
The latest robot-staffed Henn-na Hotel opened in Japan last week, with an electronic dinosaur manning the front desk and offering concierge services to guests in multiple languages. Operators are confident that park visitors will be OK with this odd new way of lodging.
The German start-up has launched in a bid to help consumers swap their hotel booking for a better deal by simply forwarding their reference details on over email. ÒRobotsÓ Ð or a very complex API Ð behind the scenes then do their magic and see if they can find it for you at a better price, factoring in the firmÕs commission.