The findings of a recent research project reveals the questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
TripAdvisor released Review Transparency Report
TripAdvisor releases data detailing fake review volumes in a first-of-its-kind transparency report
How many stars – do we need a new rating system?
As Australia readies itself for a new lease of life in its ultra-luxurious hotel sector, the industry is debating whether it needs a new rating system to cater for this new era of development.
Hotels managers shouldn’t overdo responses to online reviews: Cornell study
Making too many responses is worse than offering no response at all, in terms of both ratings and revenue.
Hotel guest satisfaction reaches all-time high
The number of guests experiencing problems during their stay has dropped significantly too, according to the new J.D. Power 2015 North America Hotel Guest Satisfaction Index Study.
