Personalization Archives - Insights

Staying relevant through customization and personalized services

Hoteliers are seeing their relevance diminishing almost by the day as customers increasingly turn to alternative (non-hotel) types of accommodation and make reservations through online travel agencies (OTAs) rather than book directly with the hotels themselves. Hoteliers cannot afford to give up though and must stay relevant.


2017 travel trends and industry opportunities

The pace of innovation across every industry and every company is astounding today, from natural language processing and data sciences to artificial intelligence and virtual reality. How exactly these mega trends are going to affect our industry, and hoteliers specifically, remains to be seen, but we do know that tomorrow will look very different from today.

Travel trends
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