Online reviews Archives - Insights
Insights

Tech doesn’t replace but supports guest communications

There’s a lot to consider adding to your tech stack even after everything that you’ve already done to pivot in the face of the coronavirus. You’ll need a thorough assessment with the overarching goal of having the technology do wonders in the background so that your team isn’t bogged down by the minutia and can focus on the flawless service delivery for those visitors already onsite.

guest communications
Insights

How to respond to a negative hotel review

‍Sooner or later you’ll encounter a negative review that isn’t a spammer or false claim. What do you do? In most cases, you should respond and follow these simple steps in crafting your response.

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