By blending both immediate guest gratification with long-term incentive goals, and keeping guests engaged by meeting and exceeding their expectations during their on-property experiences, hotels and resort groups can help create a new era of traveler loyalty.
As new customers come in, it’s imperative that you truly impress them — here’s how.
Here are some powerful strategies using a mix of different rewards to engage different customer segments and build lasting loyalty.
One of the most powerful aspects of a loyalty program is maximizing engagement at every stage of the customer lifecycle, instead of just recognizing and rewarding customers at the point of sale.
Members can now earn Stash points for stays at more than 400,000 hotels around the world, including at chain hotels.
Wyndham Rewards builds an “elite” program for the masses, rewarding all members with new perks and free experience enhancements during award stays.
According to NerdWallet’s 2016 Travel Credit Card Study, consumers are leaving an average of 15,338 rewards points on the table by not applying for travel credit cards at the best possible time.
Solutions will allow client airlines, hotels and resorts, financial institutions and online travel agencies (OTAs) to provide tailored experiences to their customers.
Hilton claims 57 billion Hilton HHonors Points – or more than 1.6 million free nights – went unearned last year because guests booked their stay through a third party.
The digital membership programme allows members to redeem benefits by using e-certificates via their mobile phone or tablets, with platforms for both iOS and Android users.