How artificial intelligence is changing the hospitality industry.
Embracing the efficiency of AI powered tech
How AI can facilitate better interactions between hotel guests and employees.
Global hospitality industry welcomes Annette, the Virtual Hotel Agent
Annette’s ability to help to control fixed labor costs and address the challenges they are experiencing in hiring customer service staff have been apparent to them immediately.
Hotel call centers and storytelling
How independent hotel call centers are outshining many hotel brands using customer feedback.
Travel Outlook celebrates 10th anniversary as the only hotel call center certified by Kennedy Training Network
Travel Outlook is set to begin its tenth year of sustaining certification by Kennedy Training Network, a prestigious hotel industry training company with a diverse mix of clients all over the world.
The real advantage to outsourcing voice reservations
As we move forward positively into 2021, the hospitality industry needs to rethink its strategies.
Hotel bookings on mobile devices up 67 per cent
Looking to draw new clients? A new study from HotelsCombined points to the continued importance of mobile devices for travelers looking to book their vacation. According to the study, hotel bookings on mobile devices increase 67 per cent in the US in 2016 compared to the previous year.
