Guests today want and need more than a roof over their heads; they need their trips to be memorable in a way that surpasses tourism of the past.
J. Green appointed Vice President of Sales and Marketing of The Wigwam Phoenix
Historic Southwestern Retreat Strengthens Its Executive Team with Hospitality Veteran
How to be two steps ahead in anticipating your hotel guests’ needs
So how can you anticipate the needs of your guests in terms of room design and the work of the hotel’s staff? Let’s take a look at some tips.
Why you need a mentor in your hotel management career
Blue Mountains International Hotel Management School shares with us lessons learned from their Alumni Mentoring Program.
Kevin Lockert Appointed Senior Vice President, Business Development of Nor1
Nor1 announced the appointment of Kevin Lockert to Senior Vice President of Business Development to their executive team.
Dubai College of Tourism’s Chinese Travellers Standards Program
The Chinese Traveller Standards will be embedded into the Dubai Way program, one of the interactive training tools developed by Dubai College of Tourism.
Is brand image important in the hospitality sector?
Understanding your customers and knowing what your staff want is a key formula to successfully building your brand image — you just need to know how to strike a balance with both.
Sustainability in hotels – an easy task or continuous compromising?
Eco-consciousness is on the rise in the hospitality industry but making big environmentally friendly changes might be a more difficult task then you might think thanks to guests’ expectations.
Ephemeral content: 4 ways to up your hospitality game
The more people hear about your company, the better. And one of the best ways to get that reach is via Instagram stories and social media in general.
Combat hotel turnover with employee engagement
As hoteliers look for innovative ways to keep their existing hospitality staff and be competitive in recruiting new employees, they should begin with taking the pulse of their frontline teams to assess, and improve, their internal communication strategy.
