Hotels must go beyond the tried and tested and experiment with new features, take risks with new ideas, and anticipate what will be most attractive to guests. Hoteliers must make the right decisions about these new services and leverage technology and skilled staff to provide them at a high level.
Ready or not, the new year is upon us and new goals waiting to be set. Does your 2019 plan take into consideration these key changes expected to hit the industry? @STAAHOnline
Maximising Technology to Communicate was the latest topic for discussion in The Blue Mountains International Hotel Management School's Leadership Series.