With pre-pandemic strategies now outdated and guests’ needs continuing to fluctuate with changing travel conditions, creating and maintaining strong connections has never been more crucial. By utilizing your PMS, you can tailor marketing material to complement individuals rather than marketing en masse, refine your offering to reflect shifts in travel purpose and generate tailored up-sell opportunities to boost your revenue.
2021 Top hospitality industry trends
Shifted values in the aftermath of the pandemic and increased consumer awareness of all things sustainable and purposeful – has set new benchmarks for hospitality enterprises.
Chinese consumers’ growing appetite for luxury: What does it mean for hospitality?
The Chinese hospitality industry is experiencing promising growth, driven by key trends such as Millennial purchasing power, adaptation of digitalization and market repatriation.
Hotel real estate: how brands are re-imagining hotel lobbies
As hotel brands worldwide begin exploring new lobby spaces, will we also begin to see a revolution in real estate consumption?
What today’s guests want and what they don’t
Do you really know why guests are choosing your property over others, and what they expect when they arrive?
Global hospitality CEO survey: What trends are shaping the hospitality and leisure industry?
Hotels must go beyond the tried and tested and experiment with new features, take risks with new ideas, and anticipate what will be most attractive to guests. Hoteliers must make the right decisions about these new services and leverage technology and skilled staff to provide them at a high level.
Hospitality trends to watch in 2019
What’s new, what’s evolving and what are experts’ wildest dreams. @HiltonHotels
Hospitality trends to look out for in 2019
Ready or not, the new year is upon us and new goals waiting to be set. Does your 2019 plan take into consideration these key changes expected to hit the industry? @STAAHOnline
Maximising technology to communicate in the hospitality industry
Maximising Technology to Communicate was the latest topic for discussion in The Blue Mountains International Hotel Management School’s Leadership Series.
