Travel Outlook’s Annette the Virtual Hotel Agent partners with Curator Hotel & Resort Collection to offer conversational AI for its collection of exclusive properties.
For hotels, 2019 is all about real-time guest service
The hotel industry must look toward combining proactive and reactive guest service, an approach that is holistic, timely, and current. This requires adopting the latest communication tools and putting the staff and processes in place to ensure quick responses and follow-up.
Jim Cavallo appointed Regional Operations Leader at Midas Hospitality in St. Louis
Jim Cavallo has beenÊappointed Regional Operations Leader at Midas Hospitality in St. Louis.
Victoria Meyers appointed General Manager of Wyndham Garden Shreveport
Myers brings with her 26 years of service within the hotel industry, including experience and knowledge as a Certified GM of Wyndham and 4 other top leading brands.
The importance of empathy in customer service
The best way of influencing a customer or a colleague, is through not influencing them at all.