A hotel’s guest directory is often regarded by guests as a valuable reference tool. Containing all the information they might need during the course of their stay – from hotel facilities and local attractions, to F&B menus, local transport links, special promotions, and links to booking systems, to name just a few. For hoteliers, however, it is a valuable avenue towards those all-important, revenue-driving, upsell opportunities. Upsell opportunities can be maximised by showcasing the extent of the services and amenities available whilst at the same time enhancing the guest experience.
Boosting employee engagement: 3 key benefits of prioritizing mental health in the hospitality industry
Concentrating on the mental health of your talent can not only increase staff productivity and reduce staff turnover, but also enhance the guest experience with a proven effect on your bottom line. Here are a few strategies to help you achieve that.
Twin Peaks Lodge leverages Maestro PMS’ self-service kiosks to elevate the guest experience
Twin Peaks Lodge and Hot Springs, located in Ouray, Colo., is using technology to simplify operations at a time when its team needs it most. The 93-room hotel has a storied history, beginning life as a two-story residence built in 1893. Over the years the property was transformed into a business, expanded, renovated, changed hands, and more, but the spirit of what it provides to the community of Ouray remains consistent. Despite being founded in the 1800s, the hotel’s ownership team had a modern vision and turned to Maestro PMS to improve their digital operations and capabilities.
Coast Victoria Hotel & Marina by APA announces guest room renovations to enhance guest experience
oast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, today announced that Coast Victoria Hotel & Marina by APA, British Columbia, unveiled its plans for guest room renovations, set to begin in December this year with an estimated completion in the spring of 2024. These renovations will offer guests an elevated Refreshingly Local™ experience with a focus on comfort, intuitively designed rooms and suites, and unparalleled service.
Transactional marketing vs relationship marketing in the hotel industry
Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.
Can mobile concierge improve the guest experience in hotels & deliver staff efficiencies?
Mobile concierge (also known as digital concierge or service requests) can unlock a host of benefits for both staff and guests alike and deliver new ways of optimising resources and driving revenue.
Sojern acquires VenueLytics to bolster platform for hospitality industry
Sojern will incorporate VenueLytics’ capabilities as an extension of the Sojern Travel Marketing Platform.
3 crucial aspects to award winning guest experience
Creating a guest experience that is unforgettable means that you will have a constant stream of brand ambassadors, with your guests becoming your biggest advocates and sharing their amazing experiences with those around them.
The rise of innovative transportation in transforming the guest experience
Whether it’s a leisurely drive through scenic landscapes or a chauffeured tour of a new city, luxury ground transportation transforms ordinary journeys into extraordinary adventures, leaving guests with cherished memories that they will fondly recall for years to come.
How hotels can foster a sense of community and improve guest experience
Beyond providing a cozy bed, hotels should now prioritize mental health and community, an increaslingly important part of the modern hospitality industry.
