How does your average guest feel when he/she sees the reception desk for the first time? Are they thrilled or simply unimpressed? If you don’t know the answer to these questions, you better start thinking about improving your guest reception as soon as possible.
There are now more opportunities available than ever to make guests feel good, but this also carries with it much higher expectations that hotels need to meet.
Michael Bennett, Senior Vice President, Global Marketing of Cendyn discusses ways AI is improving guest data so that operations staff can better interact with guests and improve personalisation, loyalty and ancillary upsell.
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