The deskless front desk

These types of contemporary upgrades – where we keep the core intact but use technology to streamline everything else – can be quite lucrative if executed effectively.


Customer service during peak periods

Many negative guest reviews come from long waits at check in or check out, but rarely are they ever about service being too quick – so how do you keep standards high when things get busy?

Check in queue

The hybrid front desk

By Sandra Martinez: Adding kiosks will reduce the workload of the front desk staff, but that doesn’t mean they aren’t just as important as before. If anything their jobs should become busier.

Check-in tablet
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