This article is written specifically for front desk agents as well as managers who want to train their staff to better upsell.
Skyrocket your guest reception by implementing these 3 strategies
How does your average guest feel when he/she sees the reception desk for the first time? Are they thrilled or simply unimpressed? If you don’t know the answer to these questions, you better start thinking about improving your guest reception as soon as possible.
10 tips to make sure your front desk staff are always prepared for the next guest
There are now more opportunities available than ever to make guests feel good, but this also carries with it much higher expectations that hotels need to meet.
Beyond marketing: How to use CRM at line level to drive revenue
Michael Bennett, Senior Vice President, Global Marketing of Cendyn discusses ways AI is improving guest data so that operations staff can better interact with guests and improve personalisation, loyalty and ancillary upsell.
The deskless front desk
These types of contemporary upgrades – where we keep the core intact but use technology to streamline everything else – can be quite lucrative if executed effectively.
Customer service during peak periods
Many negative guest reviews come from long waits at check in or check out, but rarely are they ever about service being too quick – so how do you keep standards high when things get busy?
The hybrid front desk
By Sandra Martinez: Adding kiosks will reduce the workload of the front desk staff, but that doesn’t mean they aren’t just as important as before. If anything their jobs should become busier.
