Here’s what hotels can do to rapidly scale their total guest engagement so that management can better decide what projects have the best near-term and long-term ROI from the guests’ perspective.
Evolving hospitality: meeting guest expectations in a transforming world
Meeting guest expectations when they’re always changing isn’t an easy task. Here’s a blueprint of the best practices for creating personalized guest experiences that cater to their unique needs and preferences.
5 tips to get more hotel reviews
In the highly competitive landscape of the hospitality industry, mastering the art of collecting online reviews is a strategic move that can set you apart from the competition. You’ll not only boost your online reputation but also gain valuable insights to improve your service.
Manage negative guest reviews with the 4 Rs
Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone’s mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.
TrustYou analysis identifies review topics that impact hotel reputation the most
TrustYou, the world’s largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed ÒImpact ScoreÓ analysis of the 90 million reviews that were analyzed in 2016. When more than 95 per centÊof customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical.
ReviewPro partners with Serenata to create rich guest profiles
ReviewPro partnership with Serenata Intraware will provide hoteliers with a way to seamlessly create in-depth guest profiles with feedback, preferences and activity history.
