Recipe for navigating the restaurant business opening

Opening a restaurant is an extremely challenging endeavor. But if you plan accordingly, you can increase your chances of success by conducting proper market research, budgeting, getting involved with your community, investing in marketing, prioritizing operational efficiency, and listening to your customer base.


5 tips to get more hotel reviews

In the highly competitive landscape of the hospitality industry, mastering the art of collecting online reviews is a strategic move that can set you apart from the competition. You’ll not only boost your online reputation but also gain valuable insights to improve your service.

More guest reviews

Manage negative guest reviews with the 4 Rs

Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone’s mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.

negative guest reviews

TrustYou analysis identifies review topics that impact hotel reputation the most

TrustYou, the world’s largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed ÒImpact ScoreÓ analysis of the 90 million reviews that were analyzed in 2016. When more than 95 per centÊof customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical.

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