This is the first chapter of our e-Book “The Link Between Guest Satisfaction and Operational Efficiency”. Throughout the eBook, we share our thoughts, tips and advice about what you can do to turn your 2, 3 and 4-star reviews into 5-star recommendations to grow your bottom-line and occupancy rates by improving word-of-mouth reviews of your guests.
Shhhh… Code Red
As guests we’ve all seen it, and as staff we’re all guilty of it — the whispering among workers trying…
Great Hospitality Requires Instant Mobile Communication
Good communication practices mean happy guests who feel that their concerns are being listened to, evaluated and met. And good communication means empowering your staff to help resolves issues making them feel more fulfilled in their work. @EkoApp
