The landscape continues to change rapidly, and while no one can say with any degree of certainty where everything will land, we are starting to see the shape of things to come.
People management during COVID-19
A hotel’s success depends on how motivated, happy and engaged their employees are as this directly affects its product. So how does a people-focused industry take care of their people during COVID-19?
Coronavirus crisis communication: a wicked problem
The Coronavirus is not a problem nor a crisis. Coronavirus falls into the category of a ‘wicked problem’.
The First 100 Days: action plans for the ‘new normal’
There is tremendous value in slowing down and dedicating the time to take stock of where you’ve been and where you’re going; providing clarity for you and everyone who relies on your direction. Only after that can you put together a set of goals that will keep you and your team focused and prepared as soon as the “new normal” starts.
New Report: Hospitality in the Post COVID-19 World
New eHotelier Report: Hospitality in the Post COVID-19 World is aimed at promoting detailed thinking, discussion and debate amongst hospitality professionals as to how best to move to a reset and long term resilience for hospitality in a Post COVID-19 World. Exclusive to eHotelier subscribers.
COVID-19 and the F&B industry: delivery services to the rescue
Beyond transitioning from dine-in to dine-out, in what seems to be a rather Darwinian “adapt or die” scenario, F&B outlets are being forced to rethink their approach. Here are some examples that demonstrate how the current public health crisis has triggering change and stimulated creativity among those involved in food delivery.
Autumn is the new summer for 2020
Here are some broad thoughts to mull over in order to help you prepare for the forecasted glut of reservations during our current downtime so that once autumn hits you can still deliver exceptional guest service.
How to reassure your guests that they are safe
Safety has always been paramount in hospitality, but with the onslaught of the Coronavirus pandemic, it will be a core tenant of the hotel business if you want to attract guests back to your hotel.
Thermal imaging and its potential effect on the travel and hospitality sector
Whether it’s a medical organization, event, business, airport or hotel that wants to implement this screening before you enter, the demand for this tech is going to be greater than ever before. Though it can be perceived as invasive, it could prove invaluable in helping us manage places where large numbers of people gather.
Tourism satisfaction: importance, measurability and impacts
Nobody is really measuring tourist happiness and the impact of tourism on well-being, yet these are the insights that would help hospitality businesses and destinations to perform better in the future.
