COVID-19 has changed hospitality and the way hotels do business around the world, with many hoteliers seeking ways to stay relevant with their guests by reinventing their business model to optimise revenue while minimising overheads – without compromising on service.
Artificial Intelligence: Improve customer experience in your hospitality business
Find out how AI can improve the hotel service and dramatically enhance the guest experience in a short time during this technological revolution that our industry is just beginning to enter.
Asksuite is helping hotels with free AI chatbot to answer COVID-19 queries
Asksuite is offering for free a chatbot to hotels from these continents during this crisis. Hence, even if the hotel is temporarily closed, it can keep providing customer assistance to future guests, answering their queries and facilitating the booking process.
Hotels can stay healthier with technology
Hotel technology such as mobile check-in, mobile key, mobile check-out and AI-driven guest request platforms help hotels improve guest service by empowering the guest to control more elements of their stay from the security of their own smartphone.
Hotelway offers a free FAQ-bot to hotels amid COVID-19 crisis
The situation evolves quickly, and one of the most important things – and challenges – is to keep the public informed with effective communication.
ReviewPro, A Shiji Group Brand, launches innovative Guest Experience Automation
The launch campaign will enable widespread adoption of AI and automation by offering free service in 2020 for the first 500 qualifying hotels, up to a value of 1.2 million euros.
Best practices in 2020: Simple guide to hotel marketing
To gain a competitive edge, hotel brands must add “experience” to the marketing strategy. Here’s all your need to know.
Do you have this revenue-management bad habit?
Do you use a hotel revenue management system, only to override or ignore its recommendations? We talk to Fabian Bartnick, founder of Infinito, on how to optimise hotel revenue management systems through AI, on up-skilling revenue managers, and what’s needed to help you answer the fundamental question: “So what am I going to do now?”
Developing hybrid skills: How tech and AI are reshaping the hospitality job market
Julia Aymonier, Chief Digital Officer at EHL Lausanne, writes about the need for professionals with quantitative skills and knowledge of Artificial Intelligence in the hospitality industry.
Content Marketing Essentials for Hotels with Alonso Franco @ Arrivedo
“The challenge for hotels is how to elevate the guest experience without losing the human touch.” Matthew Stephens talks to Alonso Franco, CEO and Co-founder of Arrivedo about personalisation and content marketing essentials for the hotel industry in the age of AI technology.
