An interview with Irving “Bulla” Eastman, Senior Director Safety and Security for Aqua-Aston Hospitality, sheds light on a department where reports stating ‘nothing has happened’ are considered the norm.
Work flow, communication, staff happiness, and your bottom line results, will all be positively impacted by a well-aligned and understood revenue management culture.
Although statistically, the likelihood of a terrorist attack in your hotel might be low, if the situation arose, would you be prepared or would you curse the statistics?
Hospitality businesses across the world must recognise the need to train their staff to enable them to offer a superior service to their customers and, fundamentally, increase sales and profit for the business.
As Online Travel Agencies expand their reach and increase commissions, hotel companies are devising new strategies in order to regain control of their own inventory.
There are a few things that are different about the millennial-aged population that make them quite different from their predecessors, and to draw in this large group of consumers, you must appeal to their preferences.