Bring every guest conversation into one unified platform—seamlessly connected to your PMS, Mobile Key, TV, and in-room controls.
Today’s guests expect to contact your hotel through the channels they use every day, whether that’s WhatsApp, SMS, or your hotel’s own mobile app. The challenge? Hotel teams often have to manage these conversations across multiple systems.
With Nonius Guest Messaging, every conversation is centralized into one Unified Inbox, giving your staff a single place to monitor, manage, and respond to guest communications throughout the entire stay.
One Inbox. Every Conversation.
Nonius Guest Messaging brings together:
✔ WhatsApp
✔ SMS
✔ In-App Chat
All managed from one intuitive back-office interface.
Guests choose the communication channel they prefer.
Your team works from one place.
Why Hotels Are Embracing Conversational Messaging
71%
of people want to communicate with businesses the same way they message friends and family.
Source: Meta
95%
of consumers say they trust brands more when it’s easy to initiate a conversation.
Source: Twilio / Lawless Research
What This Means for Your Hotel
Respond Faster with One Unified Inbox
Monitor and reply to every guest conversation from a single interface, eliminating the need to switch between multiple communication platforms.
Never ask “What is your room number?” again.
When a guest messages via WhatsApp or SMS, Nonius instantly auto-recognizes their profile, displaying stay dates, and room details alongside the chat for instant, personalized service.
Start Proactive Guest Conversations
Need to contact a guest? Simply select an existing reservation and start a conversation directly from the back office.
Automate Guest Communications
Configure automated messages for key moments in the guest journey, including:
✔ Pre-arrival and online check-in
✔ Room-ready notifications
✔ Relevant upgrades and hotel services
✔ During-stay engagement
✔ Digital check-out and departure
When guests reply, the conversation automatically continues in the same Unified Inbox.
Manage WhatsApp Templates Without Third-Party Middlemen.
Draft, submit for direct Meta approval, track status, and sync dynamic guest variables all inside your Nonius back office—no third-party messaging aggregators or complex setups required.
