Cloudbeds, the intelligent unified platform powering hotel growth, today announced a strategic partnership with Traversing.ai, the AI-driven contact center and conversational booking platform transforming how hotels engage with guests.
Through this collaboration, Traversing.ai’s AI Contact Center, Review Management Suite, and Conversational Distribution Engine are now available within the Cloudbeds ecosystem. Together, the platforms give hoteliers a more unified and efficient way to manage voice, chat, messaging, and online reviews through one intelligent system, while improving responsiveness, guest satisfaction, and revenue performance.
Key benefits of this integration include:
- Faster guest communication through AI-powered automation and unified messaging channels, helping hotels significantly reduce response times across voice and digital channels.
- Stronger revenue performance, including up to a fourfold increase in direct bookings and incremental upsell revenue driven by AI-generated recommendations.
- Improved online reputation management by centralizing review activity across major platforms and increasing review response rates, contributing to higher guest satisfaction and loyalty.
“Seamless communication is now a core driver of hotel performance,” said Sebastien Leitner, VP Partnerships at Cloudbeds. “Integrating Traversing.ai into Cloudbeds gives hoteliers a consolidated system for responding to guests, managing reviews, and converting more demand — all from within the platform they already rely on to run their business.”
“Hospitality has always been about meaningful human connection, and today’s technology should strengthen, not replace, that foundation,” said Blaire McCoy, Co-Founder and Chief Revenue Officer at Traversing.ai. “Our partnership with Cloudbeds allows hotels to combine intelligent automation with the personal touch guests expect. By removing friction from communication and elevating the way hotels manage reviews and guest engagement, we’re empowering teams to focus on creating exceptional experiences. Together, we’re building the operational backbone for the next generation of hospitality.”
The Traversing.ai integration is now available to Cloudbeds customers worldwide. Hotels can activate it in minutes to automate guest inquiries, centralize reviews, and drive more direct bookings while maintaining brand consistency and service excellence.
