Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce the appointment of Kelly Snyder as Vice President of Customer Success, eCommerce, and Sumit Sethi as Regional Vice President of eCommerce in India.
Based out of Texas, United States, Kelly will lead a global team of Customer Success professionals at Cendyn. In her role, she will be responsible for the entire customer lifecycle, along with establishing new and trusted relationships with Cendyn customers while driving direct revenue and productivity for the hotel portfolio she oversees. Prior to Cendyn, she held high-level marketing and eCommerce roles throughout the hospitality industry, including Auberge Resorts Collection and properties with KSL Resorts. Kelly earned her Bachelor of Business Administration in Marketing from Southern Methodist University.
Based out of Gurgaon, India, Sumit will oversee the regional eCommerce practice in India and will work with the broader eCommerce leadership team to ensure the scalability and optimal performance of defined global eCommerce programs. Prior to joining Cendyn, he held leadership positions at well-known hospitality companies including Etraveli Group, Expedia Group and Carlson Wagonlit Travel and MakeMyTrip. Sumit earned his MBA with a specialization in Marketing & Operations from IMT Ghaziabad and a BA in English Honours from Delhi University, as well as a PRINCE2® certification, and Lean Six Sigma certification among others.
“At Cendyn, our core mission has always been developing data-driven solutions that allow hotels to better connect with their guests. Understanding the unique goals of each customer and putting the right solutions in place is a pivotal aspect of our eCommerce teams, and both Kelly and Sumit have the drive, experience, and passion to lead Cendyn’s eCommerce teams and customers through the next evolution of our global digital transformation,” said Michael Bennett, Chief Marketing Officer at Cendyn.