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The 5 stages of the hotel booking reset

A new report by SiteMinder, the global hotel industry’s leading guest acquisition platform, reveals that five stages lay ahead of the world’s almost one million accommodation providers until their booking cycle resets into a different normal. From Booming to Privilege: The New Realities for a Hotel Industry in Need of a Reset is SiteMinder’s six-month study of the latest behaviours and preferences of travellers, which concludes that the Five Stages of the Hotel Booking Reset are domestic acceleration, plateauing, flux, embracing, and international acceleration.

SiteMinder study hotel bookings recoveryAccording to the five stages, the hotel industry globally has recently entered the third stage of flux after hotel bookings plateaued between 50-55 percent of 2019 levels for 12 consecutive weeks. They dropped to below 50 percent year-on-year on 27 September and currently sit at 49.66 percent year-on-year.

SiteMinder’s study draws from the real-time booking data of 35,000 hotels in SiteMinder’s World Hotel Index; the survey responses of more than 5,000 travellers in Australia, France, Germany, Italy, Mexico, Spain, Thailand, UK and USA; and hotelier interviews. It comes six months after SiteMinder witnessed hotel bookings globally drop to below nine percent of 2019 levels in April – their lowest point in recent history.

“The question everyone in travel has asked this year is whether the industry will ever completely go back to the way it was, and we know now that in some ways it will, but in many other ways it will differ, perhaps permanently,” says Mike Ford, Managing Director at SiteMinder. “Our study documents the journey we have all taken so far and the journey we are all taking now, whether we realise it or not.”

SiteMinder’s report outlines the biggest travel trends to have emerged this year, including the dominance of last-minute bookings, and the growing divide between urban areas and less-populated coastal or regional towns which SiteMinder first reported in May. Other macro trends include the shortening of trip durations, and the demand for greater flexibility with ‘free cancellation/booking modification’ ranking as the most important factor for nearly a third of travellers when choosing their accommodation.

“We are living in the Democratised Economy, with neither travel and accommodation providers nor travellers in control. COVID-19 has been the ultimate equaliser,” says Mr Ford. “For now, travel is no longer a booming industry of endless trips that we are able to take for granted. Travel has become a privilege again, which means that the future for every hotel is one of more discerning guests and shorter lead times. Predictable seasonality is over.”

SiteMinder’s study reveals that, while the current pandemic has negatively affected the financial situation of more than three-in-four travellers either ‘a lot’ or ‘somewhat’, more than 85 percent say they are likely to take their next domestic trip before 2021 year-end.

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