SiteMinder, the global hotel industry’s leading guest acquisition platform, has delivered its 100 millionth online hotel booking of 2019 to mark the first time a cloud-based hotel distribution platform has processed more than 100 million hotel bookings within any given year.
The booking for a one-night stay at Hotel Chelsea in Köln, Germany, completes another monumental year for SiteMinder which also saw the independent, privately-owned company surpass AU$100 million in annual recurring revenue in May.
The 100 millionth booking, valued at €94.14 in revenue and delivered to Hotel Chelsea at 6.31am CET on 8 December, takes the total revenue generated through SiteMinder’s platform this year to AU$45.8 billion. Completed through Expedia, the booking for a double room will accommodate a family of four guests three nights prior to Christmas.
“We are delighted to celebrate such a wonderful milestone with SiteMinder, which has made our lives simpler and allowed our property to thrive, beyond the numbers, during both peak holiday seasons and throughout the year,” says Andrea Seinen, Hotel Manager at Hotel Chelsea.
Today’s milestone follows the November launch of SiteMinder’s Hotel App Store, the first marketplace allowing hotels of all sizes to easily discover, choose and connect applications to their business systems for greater guest experiences and revenue. It also ends another year of pioneering partnerships for the hotel industry—with Ryanair, Meituan, RoomIt by CWT, and HotelSwaps—and the addition of several hotel chains, including CPI Hotels, NEHO Group and Berjaya Hotels & Resorts, to SiteMinder’s global customer base of 35,000 hotels.
Hotel users of SiteMinder’s platform are today supported by customer service in 11 languages, a product suite in eight languages, and a team of nearly 1,000 employees located in Sydney, Bangkok, Dallas, London, Galway and Manila.
“We are privileged to support hoteliers across 160 countries with technology that truly makes a world of difference, and we thank our customers and partners across the globe for sharing in our wins and successes with us. The year of 2020 is already shaping up to be another exciting year, and we look forward to sharing more great news in the months to come,” says Sankar Narayan, CEO at SiteMinder.