Hilton Brisbane is located in the prime Central Business District (CBD) of Brisbane, Queensland, Australia. Situated in the heart of Queen Street Mall; a buzzing hub for those visiting the city, Hilton Brisbane provides a great base for those wanting to get around easily.
Hilton Brisbane hosts a mix of events for different clientele, from large conferences and small meetings to charity events and weddings. With a high-profile location and a multitude of events, having the right tools to help manage proposals and enquiries is a must.
“We would absolutely recommend Cendyn’s eProposal. It provides us with a great resource to send proposals out fast with the right, personalized information needed for that inquiry.” Stefanie Vizzari, Event Sales Executive at Hilton Brisbane explains the changes they’ve seen at their property since using eProposal.
The challenge
Responding to RFPs used to involve multiple word documents, buried files and endless time to respond and create proposals for every enquiry. Sales managers would have to craft documents from scratch while copying and pasting information from different locations, all to create just one proposal. The time spent by the team doing this was an efficiency challenge, proving to be a barrier in the quick turnaround time at which they could send a proposal out to clients.
The solution
With Cendyn’s eProposal, the team at Hilton Brisbane have been able to speed up the entire process. By using one platform that integrates with multiple pieces of software, they can compile a proposal in seconds, pulling links and information from wherever they need. Using these integrations, they are now able to personalize each proposal before it goes out and gets more proposals out in each day. This short turn-around has made it easier for the team to focus on keeping their proposal top of mind and having time to pick up the phone when it matters.
Favourite features
- Integrations: “The integration with our sales system means we can have all the data we need for every proposal in a matter of seconds, no searching for phone numbers, email addresses or any information on the client. It’s all there as soon as we start creating the proposal.”
- Personalization: “Every proposal is personalized for each client, it’s great because we can turn every proposal around in minutes and know that everything the customer needs is included.”
- Attention to detail: “It works seamlessly with Cendyn’s eMenus and ePlanner so before and after the sale, we are able to share detailed information about what we offer at our hotel with the click of a button; no detail is missed.”
- Time-saving: “It gives us more time as a team. “We’re able to spend that time on what matters now, which is having the time on the phone with customers instead of spending hours typing up and copy and pasting text into separate proposals.”
Bottom line
We get back the time we need as a team to focus on following up with our customers either face-to-face or by phone. The administration time spent before eProposal meant we lost a lot of opportunity for acquiring new business, new opportunities and most of “ all to focus on customer relationship management. “ Stefanie Vizzari, Event Sales Executive at Hilton Brisbane
