Guest Intelligence experts ReviewPro have announced their integration with protel hotelsoftware GmbH. Building on their existing partnership, the companies’ full integration allows a seamless connection for common clients, enabling a two-way flow of guest data and providing deeper insights into the guest experience.
The API integration means that common clients can now automatically pass relevant guest details from their PMS system to ReviewPro so they can create and distribute customised in-stay or post-stay guest satisfaction surveys. Once the feedback is collected by ReviewPro, it is then synchronized to enrich the guest profile in protel. This makes it easier for hoteliers to both segment guest data and to drill down on analytics, creating opportunities for better informed operational decisions and more targeted marketing campaigns.
ÊÒThis integration offers a fantastic opportunity for our common clients to take guest experience management to the next level. The possibility to analyse guest feedback based on data such as room number or type provides hotels with an unprecedented level of detail to prioritise improvements, increase guest satisfaction, and boost hotel revenue.Ó RJ Friedlander, CEO of ReviewPro.Ê
ÒFrom our perspective, ReviewPro is a company that is truly in-sync with what we are working hard to achieve here at protel.Ê With this commitment to our continued partnership, a fully integrated, efficient and vendor-neutral technology solution for all clients has moved one important step closer. The in-depth nature of the ReviewPro tool plus our combined dedication to on-going development ensures that we continuously deliver excellence. This collaboration not only immediately empowers our clients to drive their businesses and revenue today but also serves to expand the capabilities of our system, going forwardÓ said Jeremy Armes, VP Marketing, protel.