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Travel Outlook The Premier Hotel Call Center™

Travel Outlook The Premier Hotel Call Center™ has become the premier voice reservations team in hospitality.

About Travel Outlook The Premier Hotel Call Center™:

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook is the leading voice reservations team in hospitality.  Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator Hotel Collection, Outrigger Hotels, KSL Resorts, Springboard Hotels, Proper Hospitality Group, Pacific Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others.  Travel Outlook increases sales conversion and creates effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue.

Annette (formerly “Bella” by Travel Outlook) is an AI-powered virtual call center agent that represents the next generation of voice assistants, and she is designed specifically for the Hospitality industry. Annette has been programmed using a breakthrough approach to digital voice assistants, a system built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more.


Hotels, resorts

Contact Details:

Company: Travel Outlook The Premier Hotel Call Center™





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Cloud, On Premise


FAQ, Chat, Email, Phone


In Person, Live Online, Documentation


Travel Outlook partners with Thrio to advance the travel industry customer service experience

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.
The J Collection

The J Collection partners with Travel Outlook

Premium hotel call centre will assist The J Collection to enhance voice revenue and guest satisfaction.
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Travel Outlooks offers complimentary registration for the Four Pillars of Heartfelt Hospitality Webinar by Kennedy Training Network

The webinar series kicks off at Noon, EDT on Thursday, March 16, with The Four Pillars of Heartfelt Hospitality.
Artificial Intelligence

AI is here to work with your employees, not replace them

Why hotels are now adopting zero-labor solutions.


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