The Ritz-Carlton, Dubai has announced the promotion of Raed Kai to director of operations. This milestone is a reflection on Kai’s 16-year journey with the brand.
Kai joined The Ritz-Carlton in 2010 as revenue manager at the Dubai property. He has been a key figure during major milestones for the resort, including overseeing the addition of a new wing and the reopening of the renovated original wing.
His exceptional leadership quickly propelled him through successive roles, including director of revenue management, director of sales, and director of sales & marketing. Over the years, he has consistently elevated the resort’s commercial performance and positioned it as a market leader in luxury hospitality. Leading the revenue and reservations department for seven years contributed to historic achievements such as the highest-ever ADR and revenue for the property, as well as record-breaking catering and wholesale revenues.
In addition to his commercial acumen, Kai has played a pivotal role in fostering team culture and engagement, consistently achieving perfect Employee Engagement Survey results. His impact extends beyond operations into strategic brand representation, serving as one of only two trainers in the Middle East for the Ritz-Carlton Leadership Centre.
