With a degree in international business, Magalie Murillo honed her skills at prestigious groups such as Thomas Cook and Disney before transitioning into strategic roles both in France and abroad. In Mallorca, she transformed the guest experience as Quality Director and Destination Manager. At the Pullman Paris La Défense, she successfully trained her teams to deliver excellence in customer experience, helping the hotel secure a top position in France’s TripAdvisor rankings.
A Passion for Guest Satisfaction
Her hallmark is her unwavering passion for guest satisfaction. As General Manager of SO/ Paris, she embodies a modern vision of hospitality, placing quality and innovation at the core of every customer experience. Her pursuit of perfection, combined with bold creativity, expresses the unique DNA of this five-star establishment.
A United Spirit Driving Creativity and Innovation
Magalie draws from the collaborative spirit of SO/ Paris to inspire her team of 215 employees with a remarkable collective energy. This united mindset fosters a synergy where every idea is valued, leading to surprising and original guest experiences.
A standout activation illustrating this spirit is the immersive collaboration with La Samaritaine, which perfectly blended fashion and innovation. The Fashion Gaming installation in the hotel lobby offered a fun and exclusive experience for all guests, while three signature suites were redesigned to host personalized styling sessions and fittings in the iconic department store’s Private Apartment. This initiative highlights the unique positioning of SO/ Paris at the intersection of luxury, innovation, and excellence in customer service.
