Reporting to General Manager Robert P. Herr, he oversees 200 employees and is responsible for the Rooms Division, the Alpine Spa, B-Outdoors, the Waldhotel Spa as well as the resort’s retail outlets. In the absence of the general manager, Mr Goval takes over a wide range of his responsibilities.
Mr Goval brings extensive experience with international hotels in operations, revenue management, sales, finance and food and beverage – all enhanced by a passion for guest services.
He has held management positions at InterContinental Hotels Group (IHG) properties in Berlin, Paris, London and Berchtesgarden. Most recently, Mr Goval was General Manager of the Hotel Indigo Berlin – Ku’damm where he enhanced guest satisfaction, improved employee engagement to high levels and increased revenue and financial metrics by double-digits as the Hotel Indigo transitioned from a franchise to a managed property.
Mr Goval opened the first Hotel Indigo in Paris as assistant general manager and served as assistant guest services manager and housekeeping manager coordinating a team of 60 at the InterContinental Park Lane in London. His first resort experience was at the InterContinental Berchtesgarden, Bavaria in Germany.
“Thomas Goval is an accomplished professional and passionate hotelier with the extensive skills we need for our 383 rooms and suites spread across four properties,” said Robert P. Herr, General Manager of the Bürgenstock Resort.
Mr Goval graduated from the Ecole hôtelière de Lausanne in Switzerland as class valedictorian with a Bachelor of Science in International Hospitality Management. A native French speaker, he is also fluent in English and German.
“I am proud and delighted to return to Switzerland to take an overall leadership role for Switzerland’s largest hotel project with so many hotels and residences,” explained Mr. Goval. “It is a dynamic time to be in Lucerne.”
