In response to the COVID-19 situation, World of Hyatt announced that it will be offering members residing in the Asia Pacific region a series of tier status and benefits extensions, including:
- Qualifying World of Hyatt Discoverist, Explorist, and Globalist members will now have a new tier expiration of February 28, 2022 – rather than February 28, 2021 – to maintain their elite tier status and benefits.
- Currently, valid Suite Upgrade Awards, Club Access Awards and Free Night Awards that expire in 2020 for qualifying members will be extended through December 31, 2021.
World of Hyatt is also working to evaluate tier and benefit extensions for global members who travel frequently to the Asia Pacific region.
“Now more than ever, it’s a priority for us to stay close to our World of Hyatt members, understand how their lives are impacted and help,” said Amy Weinberg, senior vice president, World of Hyatt. “Extending the expiration of elite tier status and benefits for our members is one of the ways we can care for our most loyal guests, so they have one less thing to worry about during this incredibly difficult time.”
World of Hyatt is actively working to update qualifying members’ accounts to reflect the extension of elite tier status and award validity and expects these changes to be made by March 31, 2020. Qualifying members will receive information regarding these updates through email, My Hyatt Concierge, WeChat communications and more. Members with questions regarding their tier status can contact the nearest Hyatt Global Contact Center, reach Hyatt via WeChat (WeChat ID: HyattHotels) or email [email protected].
Hyatt remains committed to caring for its colleagues, guests, and customers, as well as the communities in which Hyatt hotels operate. To further care for communities impacted by the current global health crisis, Hyatt has made a meaningful donation to the China Women’s Development Foundation, a national public foundation that has been actively working to support the emergency relief works, including donation of medical equipment and care programs for frontline medical members and their families during this crisis.
Hyatt locations globally will continue to closely monitor the COVID-19 situation, remain vigilant and follow recommended procedures and protocols from various health organizations including the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities – in an effort to ensure the continued safety and wellbeing of guests and colleagues.
For further information about how you can protect your staff and guests during this pandemic, download eHotlelier’s Coronavirus Hotel Staff Briefing Paper