Hotel & Spa Tech Live
Hotel & Spa Tech Live connects hotels and spas with the technology of tomorrow, and takes place on the 25th & 26th of September 2018 at ExCeL, London – so put the dates in your diary and order your free tickets now at www.hoteltechlive.co.uk.
As if this wasn’t enough, your free ticket to Hotel & Spa Tech Live also grants you access to 6 other industry-leading events, including the Hotel Facilities Management Expo, the ultimate destination for the latest products, features and services optimising the functionality of hotels.
So, to whet your appetite for this year’s event, here’s a taste of just some of the industry experts offering up their insights this September:
Rob Paterson, CEO – Best Western Hotels & Resorts
Is it time for brands to re-think what a Hotel operator needs from a franchise partner? Are hotel operators demanding a new way of thinking? This seminar explores the current climate for franchise partners and the role technology is playing to shape the future.
Jon Sharp, Director Brand Food & Beverage Development at Hilton
Jon Sharp takes you through how your business can develop into a game-changing customer experience engine. Why being famous for what you do is achieved by creating and developing your own distinctive messaging, being sure of the ‘why’ of your business. This talk will explore how to leverage key customer insights and put them into action for your business, and how to embrace failure and speed to market in order to become ‘best in class’.
Michael Mrini, Director of Information Technology at Edwardian Hotels London
The seminar will talk about the use of mobile and AI technology as a tool to empower the employee and customer and how Edwardian managed to increase employee and customer engagement with AI, including an in-depth case-study on enhancing the hotel guest journey and experience, exploring how mobile technology and AI can enable interaction and improve the customer experience.
Magdalena Osmola, Marketing Director at Macdonald Resorts
In this session we will look at the latest cultural and behavioural trends, how people make judgements and decisions which ultimately affect their buying patterns. Find out how travel brands can truly bring out their human side and connect with new audiences. We will draw on practical examples, channel selection and integrated marketing approaches for leading hotels and destinations.
Claus Strawbridge, eCommerce Marketing Director at Guldsmeden Hotels
Claus will discuss the distribution channels to keep you ahead of OTAs. You’ll learn how to think like an OTA: launching a membership zone for eco certified hotels, using real-time reviews to trigger social engagement.
If you want to see the full list of Keynote Speakers and register for your free tickets to this unmissable event, head over to the Hotel & Spa Tech Live website now! www.hoteltechlive.co.uk
