Customer effort is one of the metrics used in hotels to measure guest satisfaction. It is all about how easy it is to stay in your hotel, from the booking moment to post-stay. In other words, how easy it is for a customer to do something within the guest journey.
Nonius Voice: Introducing the “AI Receptionist” That Will Always Answer Your Guests
Nonius Voice Cloud PBX Meets OpenAI Platform – Your Reception Will Never Be Too Busy Again!
Dakota Hotels Enhances Guest Experience with Nonius Technology
We are thrilled to announce the partnership between Dakota Hotels and Nonius, aimed at transforming the digital experience for guests across all five luxurious Dakota Hotels locations in the UK.
Singapore Airlines signs renewed agreement with Sabre to optimize its all-important slots and schedules.
Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced the renewal of its longstanding agreement with Singapore Airlines, one of the world’s premier airlines and a Star Alliance member. Through this agreement, Singapore Airlines will continue to leverage Schedule Manager and Slot Manager from Sabre’s Network Planning & Optimization suite of technology, reinforcing its commitment to operational efficiency, choice and reliability for its passengers.
6 ways to bridge the staffing gap with mobile technology
How can you empower your staff, boost their take-home pay and enhance the guest service with mobile tech?
Maestro Cloud & On Premises All-In-One PMS Showcasing Game Changing Innovations for Independents at HITEC
Maestro PMS, the hotel industry’s leading Web Browser based cloud and on-premises all-in-one property-management system, will showcase the latest enhancements to its industry-defining technology at the upcoming HITEC 2024 event in Charlotte, N.C. Updated mobile functionality, enhancements to payment processing tools, and more will be on display at Booth 1844 at the Charlotte Convention Center from June 24-27.
The Hotels Network unveils new dynamic targeting rules, elevating website personalization to the next level
In a bid to empower hotel marketers with unparalleled flexibility and effectiveness in their direct channel campaigns, The Hotels Network (THN) has expanded its array of advanced targeting rules for its Personalization platform. These innovative enhancements represent a significant leap forward in hotel website optimization, equipping hoteliers with powerful tools to tailor user experiences and display hyper-relevant content at key moments in the online booking process.
Cendyn and Shiji target hotel profitability with PMS-CRS integration
Cendyn, a global integrated hotel technology and services company, and Shiji, the global hospitality technology innovator, are empowering hoteliers to improve profitability with optimized rates and availability.
3 Keys to excellent hotel housekeeping
A little while ago, I checked into a hotel and immediately told my two young children, “Hop on the bed, and try not to touch the carpet”. It was filthy. Other than the cleanliness, there was nothing wrong with it. The bed was comfortable, all the facilities worked, and the front desk staff were lovely. But they could have offered me a complimentary champagne breakfast prepared by Gordon Ramsay himself, and I would still remember it as the place with someone else’s dirty tissue in the corner.
Top 10 Must-Have Features in Mobile Ordering Software for Your Hospitality Business
Mobile ordering software has become a crucial tool for businesses in the hospitality industry. With the rise of contactless services and the increasing demand for convenience, finding the right mobile ordering solution can make a significant impact on your operations and customer satisfaction. To help you navigate through the sea of options, here are the top 10 features to look for in mobile ordering software for your hospitality business:
