Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked.
Travel Outlook unveils major upgrades to Annette™, The Virtual Hotel Agent™, powered by PolyAI
Travel Outlook, the hospitality industry’s premier voice reservations company, today announced major upgrades to Annette™, The Virtual Hotel Agent™, its groundbreaking AI-powered voice assistant designed exclusively for hotels.
Maximizing offer revenue with strategic GDN targeting
We launched a targeted Google Display Network (GDN) campaign for a 5-star luxury hotel in Chicago. The goal was to increase bookings for their breakfast offer
Ins and outs for 2026: What’s in store for mobile ordering & digital guest directories
As we move into 2026, the hospitality landscape continues to evolve at pace. Guest expectations are higher and the role of technology in delivering effortless
Optimising your hotel’s online listings
Most hoteliers can remember a time when online travel agents felt like the enemy. You would see a booking come in, notice the commission attached to it
IDeaS unveils Rate Data Advantage to help hotels drive revenue and grow market share
IDeaS, a SAS company and the world’s leading provider of AI-powered hospitality revenue management software, today announced the debut of IDeaS Rate Data Advantage (RDA)
Cloudbeds unveils inaugural Cloudbeds Collection: 100 Properties redefining independent hospitality
Cloudbeds today announced the launch of the Cloudbeds Collection, a curated global showcase of 100 independent hospitality properties shaping
Free Webinar: Why hotels lose demand and how to convert guest intent into bookings
Guests don’t disappear, they get distracted.
Mapping the modern guest journey 7 critical hotel touchpoints to optimise
Today, the first impression happens on a phone, or online. The stay begins before arrival. And every service moment, from booking to checkout, shapes how your hotel is remembered.
The connected future of hospitality: Data, AI, and Smarter Growth
There was no shortage of content about AI at the AHLA Hospitality Show in October 2025, but the Snowflake presentation by Whitnee Hawthorne shared some good information.
