Whether things are starting to look close to “normal” or you’re still dealing with the pandemic safety measures, there are plenty of ways to wow your guests.
Hotel call centers and storytelling
How independent hotel call centers are outshining many hotel brands using customer feedback.
Coco Collection selects Cendyn
Coco Collection has selected Cendyn to power their CRM and loyalty program across the Collection’s portfolio of boutique luxury resorts in the Maldives.
Pandemic has only intensified enthusiasm for travel
In spite of ongoing challenges, the pandemic has ignited a renewed passion for travel and fresh experiences among Spaniards that hotels must be ready for.
Traveller demands at an all-time high, ‘material consequences’ for hotels not prepared
SiteMinder’s research underscores heightened expectations among consumers with pent-up demand for travel experiences, after a year of travel disruptions and restrictions.
9 Upselling details to keep in mind for your hotel’s reopening
Using insights from high-performing hotels during the pandemic period, you can revamp your hotel’s reopening strategy to make the most of travel demand from the Covid-era traveller.
Free download: Summer upsell inspirations
Be inspired by our selection of deals ideas, perfect for summertime.
Spanish hotel bookings back to pre-pandemic levels
Spain leads industry recovery ahead of major European markets.
7 considerations when reopening your hotel and budgeting for 2022
With consumers starting to make travel plans, hoteliers should begin preparing their strategy for reopening and a wider recovery.
SMARTments Business selects IDeaS
German-based company partners with IDeaS to deliver automated, dynamic pricing and accurate forecasting across its growing portfolio of the SMARTments business unit.
