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Ten Urban Legends About Flying That Aren’t True

By Caroline Morse: From terrifying tales about airplane bathrooms to mid-flight door-opening fears, there are a lot of myths about air travel flying around out there. Here are 10 urban legends that just aren't true.

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How to Create/Share An Instagram Video in Four Easy Steps

By feature writer Jennifer Nagy: If you’ve been reading my recent articles on ehotelier, you’ll know that video apps are a popular social media trend sweeping the Internet. The first hugely popular video app was Vine and now Instagram has jumped on the video bandwagon, allowing users to film and share videos directly within the app. While both apps enable filming and sharing videos, Instagram takes the video phenomenon one step further by adding in the editing tools and image filters that initially made the app so popular with users.

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French Hotels Take On Online Booking Firms

By Henry Samuel: French hotels launched an attack on three of the world's biggest online booking firms, saying they are unfairly twisting their arm on prices by banning them from offering reductions or taking bookings direct.

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The Smile Reserve: Is It Suited to the Hospitality Industry?

By feature writer Bryan K. Williams: Some people believe that they have a limited supply of kindness. After the first ten people, for example, their “smile reserve” will dry up, and there will be no more smiles for anyone else. Their “anticipate needs” reserve will be empty, and their “learn preferences” reserve will be depleted. They feel like they can’t actually be nice to every customer they meet. It’s not possible! Or is it?

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What Does Your Personal Reputation Say About Your Hotel?

By feature writer Phil Loyd: Your online reputation can affect everything from your personal to your business life. No matter what business you're in, dog groomer or hotel manager, if your personal reputation is reflected negatively, it's going to have an impact on your business.

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I’m Better Than You & I Can Prove It: Remove Reviews from the Silo, Find Your Strengths & Re-Strategize

By feature writer Carla Caccavale: Hotels are on top of reading reviews (for the most part) and responding (sometimes).  There is definitely excitement when there is upward movement in the rankings on a review site; and likely finger pointing when a hotel slips a few spots.  Reviews, for the most part, are put in a silo; respond to the negative, high five the positives and hope you come up higher on the list than your competitors.  There is a treasure chest of information that is virtually being ignored, by most.

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Insights, News

Using Music to Heighten Guest Satisfaction

By feature writer Larry Mogelonsky, MBA, P. Eng: Music can have a profound psychological effect on your mood and how you experience your surroundings. Not hard to understand. With this as a precedent, it is very important to match your selection of music to the experience you want your guests to have when they are present in a certain room or part of the hotel.

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On Being A Great Tourism CEO and Industry Leader

By feature writer Dr. Peter Tarlow: Many people outside of the tourism industry tend to think of tourism and travel as an ongoing never-ending party. Yet anyone who has ever worked in the world's largest peacetime industry knows that travel and tourism professionals spend long hours at work and that travel and tourism works to a great extent like any other large corporation.  Just as in other businesses tourism and travel professionals need to deal with budgets, have to justify lost opportunities and must overcome the issue of spoilage.  The loss of revenue from an unsold airline seat or hotel room can never be recaptured.  Travel and tourism executives have other problems that CEOs or leaders in other industries do not have.

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Mr & Mrs Smith’s 52 Sexiest Beds

A devastatingly romantic hotel for every week of the year? Don’t say we’re not good to you. Here’s a pick of seductive Smith bedrooms worldwide that render Cupid redundant.

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