When servitization is done well, it leaves customers feeling cocooned in service provision. Comfortable with a product they can trust and happy to rely on services when they need them, sometimes even before they know they do.
Why hotel automation is key to business growth
If you consider using automation but aren’t confident it’s worth the investment, discover the benefits hotel automation technologies can bring to your hotel. On top of that, here’s what hotel operations should be automated in the first place and how to select the tool best suited for your business’s needs.
From B&B to B&L for a hotel package
There are cultural forces at work that may soon compel you to offer more flexibility in how you motivate room reservations with food.
The trump card that can dramatically increase your hotel bookings in 2022
You are in demand. You are in the driver’s seat. Make use of it. Help your guests find what they are looking for, and re-position yourself.
Leading with cultural intelligence in a multicultural workplace
Cultivating your cultural intelligence fine-tunes your radar for cross-cultural pitfalls and diversifies your approach to exercising influence, leading to better outcomes for yourself, your team and your company.
To automate or not to automate?
Relieving revenue managers from the burden of mundane and repetitive tasks, including tactical pricing, will go a long way to save time, increase revenues, and improve profits. An effective way to prevent bad pricing tactics is through intelligent automation.
The evolution of the RFP
Great events begin with a great RFP. Here’s how the RFP has transformed to reflect current industry needs, and the benefits to both buyer and supplier.
How 3DS payments save your hotel from credit card fees
The world of payments is rapidly evolving, and the advent of 3DS – standing for ‘Three Domain Secure’ – may help your business by lowering processing fees, reducing fraud and saving your team time.
Which loyalty program is best for your hotel?
While it may seem like there are a lot of decisions to make, the most important thing for hoteliers to do is to focus on the key fundamentals of a successful loyalty program: an easy-to-understand system, clean data to leverage, attention-grabbing rewards, and personalized experiences.
Future of distribution: How changes in consumer behaviour will impact hotels
While demand makes its way back to pre-pandemic levels, the way consumers spend has changed forever. It is critical for hoteliers to rethink their hotel distribution channels and products.
