The pandemic is over, but its effects are not. In its wake the hotel industry is mired by labor shortages, supply chain issues, inflation, revenge travel surges, new guest demands and the possibility of another great recession on the horizon.
The final days of “alpha” cultures
New leadership ideals have already started to make a difference.
Building an older, wiser workforce
Promoting the employment of older workers is an important way to reduce the negative economic impact of population aging and labour shortage problems of hotels.
The top 5 drivers of a successful company service culture
For service culture to thrive in your business, you first need to identify and work on the five drivers of culture. Here’s how leadership can use them to accelerate cultural change.
Every company strives to be a good employer. So what goes wrong?
As with most things, it is a mix of issues plus a need for new thinking not previously understood. Executives will always be under pressure but can new structures be found?
Why upselling is important for hotels
While upselling often gets touted as a great way to boost revenue and the guest experience, its importance goes way beyond that. Here are strategies you can use to generate more revenue from your existing guests and easy ways you can implement them today.
Making wholesale a hotelier’s hero
Typically, wholesale distribution channels have led to headaches for hoteliers, earning a reputation of creating challenges. However, the market is rapidly growing and there are a number of distribution channels and third-party sites that are grabbing the attention of guests. Because of this, wholesalers continue to develop and transform.
How to properly shop for digital in-room assistants
Contactless voice technology is here to stay. Voice on command devices are ideal for streamlining tasks, driving revenues, and making the stay more convenient for guests, but not all solutions are alike; knowing what features to look for is key to investment success and guest engagement.
Selling half bottles for light drinkers
Offering a midway point for additional guest spend will help you increase revenues as well as let your guests augment their experiences in a highly meaningful way.
The Paradox of the Past: Lessons for Hoteliers
Although it seems to make sense to compare your hotel’s present performance with its past, the conclusions will be misleading and inaccurate. When it comes to analyzing your hotel’s performance, one of the most important things to look at is the current direct channel results – not just your own, but also of competitors in your local proximity.
