In the post-pandemic travel recovery, all that pent-up demand has rushed out the gates with hordes of people rediscovering the globe. But as they say, “This too shall pass.”
The importance of promoting diversity, equity, and inclusion in the workplace
Businesses that embrace DEI policies and working practices reap a range of benefits, and are better positioned to thrive than rivals that sideline the progressive ethos and ideals these underpin.
How to become an upselling champion at the front desk
This article is written specifically for front desk agents as well as managers who want to train their staff to better upsell.
Hospitality PMS tech is helping hotels & resorts go paperless
While the benefits of going paperless are clear, getting there isn’t so simple.
Customer feedback on hospitality experiences: 5 best practices
The findings of a recent research project reveals the questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
Finding the Goldilocks Zone of spending with business intelligence
Hotels have a firm grip on cost overruns, but how would a property know if it is underspending?
4 different ways to make tipping fair in your hotel
How do you make tipping fair in your hotel when guests are served by so many employees across so many departments?
Lodging companies tout strength of recovery
Lodging companies reported significantly improved results over the first quarter of 2022, with many profitability metrics outpacing those in 2019.
The next-gen revenue management KPIs hoteliers should be tracking
KPIs are not a new hotel revenue management concept, but as revenue strategies continue to evolve, there are now more KPIs to pick from when charting out revenue management plans.
An employee scorecard to solve labor shortages
A central problem with the hospitality industry’s current labor crisis is that by framing it as a ‘crisis’ we are presuming that the shortage will naturally pass, this is a dangerous mentality.
