While the benefits of going paperless are clear, getting there isn’t so simple.
Customer feedback on hospitality experiences: 5 best practices
The findings of a recent research project reveals the questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
Finding the Goldilocks Zone of spending with business intelligence
Hotels have a firm grip on cost overruns, but how would a property know if it is underspending?
4 different ways to make tipping fair in your hotel
How do you make tipping fair in your hotel when guests are served by so many employees across so many departments?
Lodging companies tout strength of recovery
Lodging companies reported significantly improved results over the first quarter of 2022, with many profitability metrics outpacing those in 2019.
The next-gen revenue management KPIs hoteliers should be tracking
KPIs are not a new hotel revenue management concept, but as revenue strategies continue to evolve, there are now more KPIs to pick from when charting out revenue management plans.
An employee scorecard to solve labor shortages
A central problem with the hospitality industry’s current labor crisis is that by framing it as a ‘crisis’ we are presuming that the shortage will naturally pass, this is a dangerous mentality.
How to do a Breakeven Analysis using REVPAR
I have recently read more than one article on breakeven analysis and they all miss the mark in my books because they focus on what occupancy is needed. Occupancy is only half of the final recipe.
How the University of the Future will support the talent of tomorrow?
The world of higher education has long seemed as though it dances to its own tune and is a step removed from industry. It must now be time to challenge this and for there to be a stronger vision for what can be developed into the future?
Demonstrating where in-room tablets can improve service
What is one singular action that your hotel can take in Q4 2022 and early 2023 to lay a solid foundation for future revenue growth and evolving guest demands?
