Autocratic and overbearing styles of leadership have been linked to staff underperformance and in violation of the best interests of team members and stakeholders in general.
Four trends for now and four for later
You need to know what to do in 2022 that will help with the top and bottom lines for the calendar year, as well as set you up for future success as guest demands evolve.
5 logistics challenges your hotel may soon face and how to manage them
The right logistics management strategy can get customers what they need for a decent price. Even if this sounds impossible, you can tackle cost challenges by picking away at small problems and focusing on convenience. Your customers will pay extra for a good experience.
What works on Facebook (or not)
When it comes to travel marketing for most brands, products and services in the hospitality realm, Facebook still indeed does matter. It ain’t the powerhouse it was once was, yet the platform remains used by over 80% of adults across most countries in the Western world.
Why hotel auditors miss the mark
Here’s a look at what hotel auditors do and what they really should be looking at to find inconsistencies that lead to detecting financial problems in the hotel.
The Alpha debate: is it about alpha leaders or about behaviours?
Alpha leaders are needed as much today as ever; however, the call is for leaders to focus on their communities and people much more.
Saving the planet, one hotel at a time
A new study provides novel insights into barriers to carbon reduction by hotels and – perhaps most importantly – strategies to overcome them.
5 challenges you’ll face when implementing a new service culture
A strong service culture provides your organization with many benefits, including happier and more personally fulfilled customers and employees alike.
Bullish on tech means more human tech too
By splitting IT’s responsibilities and roles, you can also achieve higher labor efficiency through subject of specialization.
5 sustainability travel trends
Consumers are actively looking for sustainable travel options and information and are willing to pay more to ensure they are limiting their impact. However, the interest in and meaning of sustainable travel can differ from region to region and country to country.
