How can we develop our cultural intelligence to face the future, especially in an industry where positive human interaction lies at the heart of creating transformative experiences?
Enhancing hotel security and aesthetics: the role of entrances and parking areas
In the hotel industry, every detail matters. The entry points, including parking areas, play a crucial role in shaping their first impressions and overall satisfaction.
Tips for maintaining mental health and wellness in hospitality
Prioritise mental health in hospitality by recognising stress, practising self-care, and setting boundaries. Address toxic signs, consider change, and emphasise staff well-being. Achieve a healthy work culture with effective strategies.
Four ways to use ChatGPT4 in travel marketing
We are now beginning to understand how to integrate generative AI into our daily lives to be more productive. Let’s look at four ways to use ChatGPT4 in travel marketing.
Decoding consumer psychology: Secrets to customer delight
By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology. Understanding the triggers that evoke positive emotions allows you to craft memorable experiences, strengthening the bond between customers and your brand. Here are a few expert tips to elevate your approach and create lasting impressions.
Checking the changes to Hawaiian luxury with the Halekulani
We talked to Hotel manager Davide Barnes to see how the property is fairing post an 18-month renovation at the outset of the pandemic in 2020 and what every hotelier can learn about managing the reopening process after a full-scale PIP.
Hotels under pressure to respond as OTA competition for guests lead gen explodes
The race to bring guests into loyalty programs and win greater influence over how and where they shop for travel, possibly for the rest of their lives, is becoming much more intense. Personalization and ownership of the guest profile are top of the agenda for the OTA and hotel operators alike.
Prime time for service robots
Service robots could solve many of the safety concerns felt to this day, but how are they perceived by customers?
Five tactics for better guest communication
Providing quick answers and motivating engagement is key to improve your communication with guests, enhancing guest experience and build guest loyalty.
True leadership transcends organizational charts
In the pursuit of leadership, the fulfillment derived from empowering others surpasses personal achievements. It becomes a journey of shared victories, collective growth, and the satisfaction of knowing that you played a role in someone else’s success.
