Here are effective strategies for recruiting top-tier talent quickly, actionable plans for fostering their professional growth, and techniques for encouraging continued service, ensuring a seamless bounce back for your hotel. In a world still recovering from the impact of the pandemic, this dedication to your team isn’t just good business practice; it’s the path to resilience and growth.
The cost of faking a smile
New findings show that suppressing or hiding internal feelings can be detrimental to employees and reduce their intention to remain their role, which has clear managerial and practical implications.
Data democratization: the benefits of owning your data vs. the traditional agency model
Not only is it in your hotel’s best interest to take control of your data, but new technology is making it easier than ever to get started.Here’s a look at the benefits you’ll be able to enjoy and the steps you should be taking.
Exploring the benefits of hotel sleep programs starting with the bed
The guarantee of getting a proper sleep while traveling is something that people are willing to pay for, and it is an aspect of the guestroom experience that customers are now specifically looking for when selecting their hotels.
5 digital tactics to improve guest satisfaction
Customer satisfaction is a never-ending process, you need to take continuous action to meet your customer needs. By utilising these digital tools in the right way, you can enhance the guest experience and improve guest satisfaction, ultimately leading to increased revenue and loyalty.
6 easy tips for an effective hotel email marketing strategy
Email marketing is a powerful tool for all-sized properties including motels, hotels and vacation rentals, etc to connect with their guests and drive bookings.
To refund or not to refund?
A new study casts light on what practitioners can expect to see when they make strategic changes to refund policies. As well as keeping their heads above water, hoteliers must strive to retain customer trust and loyalty in times of crisis.
Leadership soft skills: Cultivating a human-centric company culture
It is time to focus on ways of developing leadership soft skills to inspire greater engagement, loyalty, productivity and enhance overall business performance.
Cloud-hosted hotel PMS data: who holds the keys and why it matters
Here is a look at three of the most significant questions operators have about their data in the cloud and how they can take steps to curtail uncertainty.
Your bartender is your real hotel concierge
The hotel bar is experiencing a revival while guests who are over-satiated by screens are reverting to the ‘old school’ method of asking a real person what they should do or where they should go. There are plenty of ways to make this work for your topline growth.
